Guides
ActcastOS Migration

ActcastOS Migration

This page was machine-translated. The Japanese page is the official version.

Support for ActcastOS 1 and ActcastOS 2 has already ended.

For information about ActcastOS 4, see this page.

Thank you for using Actcast. To continue providing a secure service, Actcast is releasing a major update of the device firmware. As a result, some of the supported devices will change.

ActcastOS migration schedule

ActcastOS is currently provided in the following three versions.

Important

We had announced that support for ActcastOS 1 and 2 would end on February 28, but support has been extended to March 31.

OS Version Release date End of support
ActcastOS 1 0.3.x, 1.x.y At service launch March 31, 2025
ActcastOS 2 2.x.y August 2024 March 31, 2025
ActcastOS 3 3.x.y November 2024 To be determined

Support for ActcastOS 1 and ActcastOS 2 ends on March 31, 2025. Please migrate to ActcastOS 3 before then.

Devices can be updated in order from ActcastOS 1 → ActcastOS 2 → ActcastOS 3, but you cannot update directly from ActcastOS 1 to ActcastOS 3.

To update to ActcastOS 3, you must first update to ActcastOS 2.

For detailed update instructions, see

Upgrade to ActcastOS 2

Upgrade to ActcastOS 3

Upgrade to ActcastOS 4

os_upgrade_schedule.png

Changes to supported devices in ActcastOS 1 and ActcastOS 2

ActcastOS 2 no longer supports the following device:

  • Raspberry Pi Zero 2W

Support for the following peripherals also ends:

  • 4GPi
  • ABIT AK-020 (3G/LTE dongle)

We will contact customers using these devices individually about how to proceed.

Upgrade to ActcastOS 2

Note

From ActcastOS 2 onward, HDMI shows only the output from the application. Logs and other information are no longer displayed.

Upgrade an individual device

  1. Open the device’s Device Details page and confirm that the “ActcastOS 2 is available” header is displayed.

    actcastos2-is-available.jpg

    Note

    The header is not displayed for devices that have already been upgraded to ActcastOS 2.

  2. Confirm that the firmware version is 1.64.0 or later. If it is earlier than 1.64.0, run a firmware update to update the firmware to 1.64.0 or later.

    actcastos2-firmware-version-bound.png

  3. Select “Update to ActcastOS 2” from the menu.

    update-to-actcastos2.png

  4. Review the notes, enter “update” in the input field, and click the “Update” button.

    update-to-actcastos2-dialog.png

  5. After a while, the upgrade is complete when the “ActcastOS 2 is available” header disappears and the “Firmware Version” is 2.2.0 or later.

    actcastos2-success.png

    Important

    If the firmware was pinned to a specific firmware version in the firmware settings, the pinned version is automatically changed to 2.2.0-627 after the upgrade to ActcastOS 2.

Upgrade multiple devices at once

  1. Open “Devices” for the group and confirm that the “ActcastOS 2 is available” header is displayed.

    The header is displayed when the group has at least one device that has not been upgraded to ActcastOS 2.

    actcastos2-is-available-group.png

  2. Select the devices to upgrade to ActcastOS 2. Searching with the condition foundness:Found firmware_version:1. shows only devices that are online and running ActcastOS 1.

    os2_upgrade_query_os1_devices.png

  3. To upgrade to ActcastOS 2, the firmware version must be 1.64.0 or later. Select the ActcastOS 1 devices, run “Firmware Update” from the menu, and wait about 10 minutes to 1 hour for it to complete. (The waiting time depends on network conditions.)

    os2_fwu_latest_os1.png

  4. With the ActcastOS 1 devices selected, choose “Update to ActcastOS 2” from the menu.

    os2_upgrade.png

  5. Review the notes, enter “update” in the input field, and click the “Update” button.

    update-to-actcastos2-dialog-group.png

  6. The header disappears when all devices in the group have been upgraded to ActcastOS 2.

    Important

    For devices whose firmware is pinned to a specific firmware version in the firmware settings, the pinned version is automatically changed to 2.2.0-627 after the upgrade to ActcastOS 2.

Upgrade to ActcastOS 3

Warning

If you manage many devices for the same purpose, you can control the risk of the upgrade by first upgrading some of the devices, confirming that there are no problems, and then upgrading the rest.

Upgrade an individual device

  1. Open the device’s Device Details page and confirm that the “ActcastOS 3 is available” header is displayed.

    actcastos3-is-available.jpg

    Note

    The header is not displayed for devices that have already been upgraded to ActcastOS 3.

  2. Confirm that the firmware version is 2.10.0 or later. If it is earlier than 2.10.0, run a firmware update to update the firmware to 2.10.0 or later.

    actcastos3-firmware-version-bound.png

  3. To upgrade to ActcastOS 3, the installed Act must also support ActcastOS 3. If an unsupported Act is installed, the “Update to ActcastOS 3” menu item is not displayed. Uninstall the Act, or upgrade it to a version that also supports ActcastOS 3.

    os3_migration_no_update_menu.png

  4. When the device is ready to be upgraded, “Update to ActcastOS 3” appears in the menu. Click it.

    update-to-actcastos3.png

  5. Review the notes, enter “update” in the input field, and click the “Update” button.

    update-to-actcastos3-dialog.png

  6. After a while, the upgrade is complete when the “ActcastOS 3 is available” header disappears and the “Firmware Version” is 3.0.11 or later.

    actcastos3-success.png

    Important

    If the firmware was pinned to a specific firmware version in the firmware settings, the pinned version is automatically changed to 3.0.11-644 after the upgrade to ActcastOS 3.

Upgrade multiple devices at once

  1. Open “Devices” for the group and confirm that the “ActcastOS 3 is available” header is displayed.

    The header is displayed when the group has at least one device that has not been upgraded to ActcastOS 3.

    actcastos3-is-available-group.png

  2. Select the devices to upgrade to ActcastOS 3. Searching with the condition foundness:Found firmware_version:2. shows only devices that are online and running ActcastOS 2.

    os3_upgrade_query_os2_devices.png

  3. To upgrade to ActcastOS 3, the firmware version must be 2.10.0 or later. Select the ActcastOS 2 devices, run “Firmware Update” from the menu, and wait about 10 minutes to 1 hour for it to complete. (The waiting time depends on network conditions.)

    os3_fwu_latest_os2.png

  4. To upgrade to ActcastOS 3, the installed Act must also support ActcastOS 3. If an unsupported Act is installed, selecting “Update to ActcastOS 3” on the device list does not upgrade the device. Uninstall the Act, or upgrade it to a version that also supports ActcastOS 3.

  5. With the ActcastOS 2 devices selected, choose “Update to ActcastOS 3” from the menu.

    os3_upgrade.png

  6. Review the notes, enter “update” in the input field, and click the “Update” button.

    update-to-actcastos3-dialog-group.png

  7. The header disappears when all devices in the group have been upgraded to ActcastOS 3.

    Important

    For devices whose firmware is pinned to a specific firmware version in the firmware settings, the pinned version is automatically changed to 3.0.11-644 after the upgrade to ActcastOS 3.

Upgrade to ActcastOS 4

Important

ActcastOS 4 does not support Raspberry Pi 3 Model B or Raspberry Pi 3 Model B+, so these devices cannot be upgraded to ActcastOS 4. See devices supported by Actcast for details.

Warning

If you manage many devices for the same purpose, you can control the risk of the upgrade by first upgrading some of the devices, confirming that there are no problems, and then upgrading the rest.

Upgrade an individual device

  1. Open the device’s Device Details page and confirm that the “ActcastOS 4 is available” header is displayed.

    os4-upgrade-banner.png

    Note

    The header is not displayed for devices that have already been upgraded to ActcastOS 4.

  2. Confirm that the firmware version is 3.93.0 or later. If it is earlier than 3.93.0, run a firmware update to update the firmware to 3.93.0 or later.

    os4-upgrade-target-version.png

  3. To upgrade to ActcastOS 4, the installed Act must also support ActcastOS 4. If an unsupported Act is installed, a warning is displayed when you press the “Update to ActcastOS 4” button. Uninstall the Act, or upgrade it to a version that also supports ActcastOS 4.

    os4-upgrade-not-available.png

  4. When the device is ready to be upgraded, “Update to ActcastOS 4” appears in the menu. Click it.

    push-os4-upgrade-button.png

  5. Review the notes, enter “update” in the input field, and click the “Update” button.

    os4-upgrade-confirm

  6. After a while, the upgrade is complete when the “ActcastOS 4 is available” header disappears and the “Firmware Version” has been updated.

    os4-upgraded

    Important

    If the firmware was pinned to a specific firmware version in the firmware settings, the pinned version is updated automatically after the upgrade to ActcastOS 4.

Upgrade multiple devices at once

  1. Open “Devices” for the group and confirm that the “ActcastOS 4 is available” header is displayed.

    The header is displayed when the group has at least one device that is supported by ActcastOS 4 and is currently running ActcastOS 3.

    os4-devices-upgrade-banner.png

  2. Select the devices to upgrade to ActcastOS 4. Searching with the condition foundness:Found firmware_version:3. shows only devices that are online and running ActcastOS 3.

    filter-os3-devices.png

  3. To upgrade to ActcastOS 4, the firmware version must be 3.93.0 or later. Select the ActcastOS 3 devices, run “Firmware Update” from the menu, and wait about 10 minutes to 1 hour for it to complete. (The waiting time depends on network conditions.)

    fw-update-os3-devices.png

  4. To upgrade to ActcastOS 4, the installed Act must also support ActcastOS 4. If an unsupported Act is installed, selecting “Update to ActcastOS 4” on the device list does not upgrade the device. Uninstall the Act, or upgrade it to a version that also supports ActcastOS 4.

  5. With the ActcastOS 3 devices selected, choose “Update to ActcastOS 4” from the menu.

    upgrade-os3-devices.png

    Note

    Raspberry Pi 3 Model B / B+ devices cannot be upgraded to ActcastOS 4. Nothing happens if you select these devices and run “Update to ActcastOS 4”.

  6. Review the notes, enter “update” in the input field, and click the “Update” button.

    os4-upgrade-devices

  7. The header disappears when the group no longer has any devices that are supported by ActcastOS 4 and still running ActcastOS 3.

    Important

    For devices whose firmware is pinned to a specific firmware version in the firmware settings, the pinned version is updated automatically after the upgrade to ActcastOS 4.

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