FAQ - Raspberry Pi #
Cannot write to my micro SD card via Actcast installer #
If your micro SD card is not empty, format it and install again. If the problem persists, your micro SD card may be broken, please replace it with a new one.
I want to duplicate an image which has already written in my Raspberry Pi #
Duplicate your images before your first boot of Raspberry Pi. As we write some unique IDs including UUIDs, for which identify your device, image duplication after the first boot cause critical problems.
You can easily duplicate the same contents to multiple micro SD cards via Actcast Writer as it remembers the last configuration you wrote.
In some cases, such as static IP settings, simply duplicating and connecting to the same network will not work. Please use it according to the situation.
My Raspberry Pi is questionably slow #
Check the following items.
My display is flickering #
Check the following items.
Wi-Fi connection is randomly disconnected #
Check the following items.
- Shortage of power supply
- Check Wi-Fi radio status of your device
Shortage of power supply #
Choose stable power supply adapters which do not cause undervoltage cautions. Shortage of power supply causes unexpected failures.
- Depression of processing speed
- Display flickering
- Random disconnection of Wi-Fi
If you connect your Raspberry Pi to your monitor, the following undervoltage warning icon is shown in top right of the monitor.
Overheating #
The Raspberry Pi may malfunction due to over temperature. The following are typical malfunctions.
- Depression of processing speed
- Display flickering
If you connect your Raspberry Pi to a monitor, the following over temperature warnings are shown on the screen.
Error: Mounting settings partition. is shown after booting my Raspberry Pi #
Format the micro SD card with FAT32 and write it with Actcast Writer.
Please see the links below for how to format a micro SD card.
My devices are not registered #
Using an old installer #
The device may not be correctly registered if you are setting up with an obsolete installer. Make sure you are using the latest installer.
Registration is taking a long time #
It takes approximately 11 minutes from device setup to registration (Raspberry Pi 3 Model B, Class10 UHS-1, Read/Write 70MB/s, Download 65.48 Mbit/s, Upload 66.49 Mbit/s). Please check again after a certain period of time. If you have an HDMI cable and a display, you can check the progress by connecting the display beforehand.
Network settings are incorrect #
If it is not registered after a certain period of time, check if there is a problem with the network settings.
- If you are using Wi-Fi, please make sure that your SSID and password are correct.
- The RaspberryPi series has different Wi-Fi frequencies available depending on the board type. Please check Available Wi-Fi for available frequencies.
- Make sure that your network does not require proxy settings. Managing devices with Actcast requires a network that does not require proxies.
If not, there may be a problem with the device itself.
Take Photo fails
#
- Make sure the Actcast agent is up to date. You can update from the web screen.
- Make sure you have an Act installed on your device that uses an application that supports
Take Photo. - Check if the camera module is connected correctly
- Check if there is a problem with the network settings
- Check problems due to Shortage of power supply. Wi-Fi may be interrupted if the power supply is insufficient.
Unable to receive data on webhook #
Configurations specified in your Cast have to satisfy with the requirements of webhook API you want to use. The webhook URL have to be accessible on the internet.
My device does not respond #
Unexpected failures may occur in your device. You are assumed to use reliable power supplies. Reconnect power supply cable and reboot your device. If the problem persists after the reboot, try another device.
Act does not work #
See Device Requirement of your application and check whether the requirements are satisfied.
If you connect a device to a monitor and display-output is enabled in your Act, the status can be seen in your monitor.
If HDMI display is required in the Device Requirement of the application, you have to check the status via your monitor.
Take a picture satisfying notification conditions and check Act log in your web browser.
To see the field of view of your camera and its recognition results, Take Photo is useful.
To stop the power supply #
If power supply suddenly stops during a device running, it may cause to damage the device. Always shutdown and make sure the device has completely stopped before unplugging the power cable.