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Defect Report #

If you find a bug with Actcast, please read the FAQ first and see if there is a solution. If the bug is still not resolved, please contact contact@actcast.io with the information below.

When the device cannot be registered #

Please provide the following information

  • Your device type(“Raspberry Pi 3 B+”, “Raspberry Pi Zero W” etc)
  • Configured network is wired or wireless
  • If wireless, the access point’s frequency band (2.4GHz or 5GHz)
  • Version of Actcast Writer written to the SD card

Act doesn’t work, can’t be installed, or doesn’t finish the installation #

Please provide the following information

  • Whether the network you connecting to is wired or wireless
  • Device Details page URL of the registered device
    • e.g. https://actcast.io/groups/67/devices/XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX
  • USB camera or RraspberryPi camera module if the camera is connected
  • Whether the HDMI display is connected or not
  • What you are taking power from
    • Adapter performance(e.g. 5V/3A)
    • The status of the outlet where the adapter is plugged in
  • Whether other peripheral hardware is connected or not
    • Which port the USB device in plugged into
  • The time when the phenomenon occurred or began to occur
  • Act and (if possible) Act settings

Actcast site looks or behaves strangely #

Please provide the following information

  • Your browser version
  • The time frame in which the phenomenon was confirmed

The Behavirour of Act is not as expected #

Please provide the following information

  • The name of the app (or app id) from which Act originated
  • Device Details page URL of the registered device
    • e.g. https://actcast.io/groups/67/devices/XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX
  • USB camera or RraspberryPi camera module if the camera is connected
    • If you are using a USB camera, the name of the model
  • Whether the HDMI display is connected or not
  • Whether other peripheral hardware is connected or not
  • The time when the phenomenon occurred or began to occur
  • Act setting (if possible)

Other inquiries #

For partner program applications and other inquiries, please contact us at the following the email address.

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